Frequently Asked Questions 

If you delete system cookies, whether manually or through an automated process, the activation will be erased and you'll have to use a Secure Access Code each time you login. You can make changes to your cookie settings through your browser. See the help section of your browser to learn more.

The STC Mobile Banking App is available on iPhone and Android devices 4.0 and above.

After successfully submitting a deposit, you should retain the original check until final settlement just in case there is any dispute that the image does not satisfy legal equivalence requirements. We advise you to keep the email receipt as well until final settlement.

Yes, please endorse your check as usual and include “For STC Mobile Deposit Only"  on the back of the check.

Call our People First Call Center at (800) 972-1651 or email
It's important to note that e-mail is not a secure transmission. We recommend that you do not use e-mail to send confidential information to the bank. Likewise, we will not e-mail you any confidential information about your account such as your password, account number, Social Security, or financial information.