With the recent rise in local COVID-19 cases, Somerset Trust has scaled back branch operations in the interest of keeping customers, employees and their families as safe as possible.
Changes to Branch Hours and Services:
- Lobbies are accessible by appointment only
- All drive-ups will remain open
- Any branches with walk-up windows will have the walk-up window open
- Branches in retail locations will be able to assist you through the gates in front of the branch
- Retail branches and drive-ups/walk-ups will operate on NORMAL BUSINESS HOURS
- Other branches will be operating under a modified schedule and only by appointment
Please schedule your appointment by clicking Request an Appointment on our homepage or by calling our Call Center at 1-800-972-1651.
Please see our Locations page with specific details for hours and services at your branch.
We invite you to take advantage of our self-service banking conveniences as need arises:
· Have tested positive for COVID-19
· Are waiting for COVID-19 test results
· Have symptoms of COVID-19
· Have had close contact with anyone in the past 14 days who has symptoms or has tested positive for COVID-19
We ask that you please use one of our alternative service options instead of requesting an appointment for lobby service.
If you are able to visit us in-person, please be mindful of the following:
- Masks: Our employees will be wearing them and we ask that you do, as well. We can provide a mask if you do not have one.
- Distance Markers: There are floor markings and signage to help guide you through the lobby at a safe distance from others.
Partitions: We have installed plexi-glass shields at our teller windows and in customer service offices.
Unfortunately, we have learned that in times of crisis, fraudulent activity increases and scammers are looking for ways to target individuals who may be stressed or uncertain about current circumstances. Please remember that if a representative from Somerset Trust Company contacts you directly, they will not ask you to provide any personal identification information. If you receive a phone call from a person representing themselves as Somerset Trust Company and asking for confidential information, please do not give them any information, but rather hang up and contact our Call Center at 1-800-972-1651.
We will continue to monitor the situation and communicate updates as they develop. We value your relationship and we thank you for your patience and understanding. We are looking forward to the days when we can be a community together, again.
Take care and be safe.